Find the answers to the most frequently asked questions here. Feel free to contact Customer Support if you are unable to find the answer you are looking for: 1 (844) 443-2744 or support@ihearmedical.com.

 

We currently support the following platforms:

Windows 7 or higher
Mac 10.11 or higher

Computer Requirements

Windows Requirements
CPU: 1 GHz (gigahertz) or faster 32-bit or 64-bit
RAM Memory: 2 GB RAM (gigabytes) minimum
Hard Disk: 100 MB (megabytes) free disk-space minimum
Available USB 2.0+ port

Mac Requirements
CPU: 1 GHz (gigahertz) or faster 32-bit or 64-bit
RAM Memory: 2 GB RAM (gigabytes) minimum
Hard Disk: 100 MB (megabytes) free disk-space minimum
Available USB 2.0+ port

Our applications require a minimum speed of 512 Kbps.  Satellite internet speeds are often too inconsistent and result in "unstable internet speed" errors.

VIP Care Packages